One developer got problem accessing his view. ClearCase used to work fine on his desktop. Since two days ago, after refreshing the ClearCase Explorer view shortcuts, he found that there were no views showing up on the view panel. He had no problem using ClearCase Project Explorer, except for view related operations, such as list the view property.
When trying to start the view manually, it showed the following error.
H:\>cleartool startview patelsus_VER6.1.5_int
view_contact call failed: RPC: Unable to receive; errno = [WINSOCK] Connection reset by peer
cleartool: Error: Error trying to contact view_server for view Tot75xrdtw1027q:C:\CCShare\patelsus_VER6.1.5_int.vws: No such file or directory
cleartool: Error: Couldn't set view tag patelsus_VER6.1.5_int: No such file or directory
There were errors in the system's event log too, complaining view server died on start up, etc.
After rule out other causes, run winmsd from Start -> Run, under the network -> protocal, the first entry should be "MSAFD Tcpip [TCP/IP]" and the second should be "MSAFD Tcpip [UDP/IP]". However, the protocal showed: "SSH Capture over [MSAFD Tcpip [TCP/IP]]" and "SSH Capture over [MSAFD Tcpip [UDP/IP]]".
It turned out that the developer installed SSH Tectia, which conflicts with ClearCase client. After uninstallation, the problem is resolved.